This is your guide as to how your personal data is managed by iLiv Property Management. This document outlines our approach under the General Data Protection Regulation 2018 (GDPR). In this notice we explain:
There are a number of reasons why iLiv collects information:
The type of information that iLiv may collect from you includes:
We collect information about you in a number of different ways. Some examples include
We may use your personal data for matters such as:
We may use your data to contact you by post, phone, text message, email or social media using our website or other means but not in a way that is contrary to your instructions to us, legitimate interest or contrary to law.
We protect your information with security measures under laws that apply and we meet international standards in doing so. We keep our equipment, files and buildings secure.
iLiv may in the future wish to sell, transfer or merge part or all of its business or assets or to buy a new business or the assets of another business or enter into a merger with another business. If so, we may disclose your personal information under strict duties of confidentiality to a potential buyer, transferee, merger partner or seller and their advisers, so long as they agree to keep it confidential and to use it only to consider the possible transaction.
We need to use your information to manage and administer legal and compliance matters within iLiv, including compliance with regulatory, legislative and voluntary codes of practice to which we have committed. We use your data to comply with your information rights, to establish your identity and to comply with laws and regulations concerning the prevention of money laundering, fraud and terrorist financing. As a result, we may need to disclose information to government and other statutory bodies. Your data may be used to comply with binding court orders, search warrants, requests to assist the Gardaí with the investigation or prevention of an offence and orders relating to requests for mutual legal assistance in criminal matters received from foreign law enforcement agencies.
We do not use automated processing in relation to the information we collect from you as part of our business.
iLiv uses Google Analytics for statistical purposes. This enables us to make more informed business decisions, including improving the quality of services we can offer.
We only share your information with a certain number of other parties and only as necessary and authorised by you to receive your personal data, e.g. Developer’s Solicitors and joint selling agents.
In the event that you are proposing to purchase a property from us which we are offering for sale we may disclose your data to the vendor of that property in order for your offer to be assessed.
Companies that provide support services for the purposes of protecting our legitimate interests. Your personal information remains protected when our service providers use it. We only permit service providers to use your information in accordance with our instructions, they have appropriate measures in place to protect your information. Our service providers include IT and telecommunication service providers, computer maintenance contractors, printing companies, property contractors, business advisers, auditors and other consultants, including legal advisers.
Statutory and regulatory bodies (including central and local government) and law enforcement authorities. These bodies include the likes of: the Data Protection Commissioner, the PSRA, An Garda Síochána/police authorities/enforcement agencies, the Revenue Commissioners, the Criminal Assets Bureau and US, EU and other designated authorities in connection with combating financial and other serious crime.
Our website may, from time to time, contain links to and from other websites and web platforms. In addition, third parties websites may also provide links to our Site. If you follow a link to any of those websites or web platforms, please note that those websites and web platforms have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites. We do not accept, and we disclaim, any responsibility for the privacy statements and information protection practices of any third party website (whether or not such website is linked on or to the Site). These links are provided to you for convenience purposes only, and you access them at your own risk. It is your responsibility to check the third party website’s privacy statements before you submit any personal data to their websites.
The length of time we hold your data depends on a number of factors, such as regulatory and statutory requirements. Other considerations are the type of data we hold about you, whether the data is required for a legal dispute and whether you or a regulatory authority asks us to keep it for a valid reason.
As a general rule, we keep your information for a period of 8 years. However, if you request that iLiv delete your data (prior to this 8 year period elapsing) we shall process your request unless there is a valid reason not to delete the data (such as a requirement to hold onto your data as we have a legal obligation to do so).
Sharing information with us is in both your interest and ours. We need your information in order to provide our services to you, fulfil any contracts we have with you, to manage our business for our legitimate interests and to comply with our legal obligations.
You can choose not to share information with us but must understand that this may limit the services we are able to provide to you. We may not be able to provide you with certain services that you request. For example, if you do not provide us with all requested information when registering for a launch we may not be able to notify you.
We will use your data and may share that data where:
Your information is stored on secure systems within the premises of iLiv and with providers of secure information storage. iLiv do not transfer information about you outside the EEA.
We may allow the transfer of information about you outside the EEA by our service providers, but only if they agree to act solely on our instructions and to protect your information to the same standard that applies in the EEA. Where we authorise the processing/transfer of your personal information outside of the EEA, we require your personal information to be protected to at least Irish standards.
You have several rights in relation to how we use your information and we have significant obligations in this regard.
You have the right to:
If you have any questions about how your personal data is gathered, stored, shared or used, or if you wish to exercise any of your data rights, you can check this Privacy Statement or contact us at:
Telephone: 01 6645500
Address: Castlewood House, 39/40 Castlewood Avenue, Rathmines, Dublin 6, D06 W8C4
If you are not satisfied with how iLiv are dealing with your complaint you can contact the Office of the Data Protection Commissioner at https://www.dataprotection.ie/docs/EN/Contact-us/m/11.htm.
Telephone: 0761 104 800 or Lo Call Number 1890 252 231
Fax: 057 868 4757
Address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois.